Description
Z Desk – Support Tickets System with Knowledge Base and FAQs
Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create a support ticketing system. It allows posting articles and FAQs. It supports the creation of multiple departments and user roles based on your needs.
If you’ll be interested, free script installation (on cPanel) for the first time after purchase (limited time).
Main Features:
- Mobile Friendly
- Easy Installation Using Wizard
- Dashboard and Statistics
- Multiple Departments
- Assign Multiple Users to Departments
- Ticketing System
- Tickets History
- Auto Close Tickets
- Email and Website Notifications
- Knowledge Base
- Share Articles on Social Media
- Helpful or Not Helfpul Voting
- FAQs Management
- Announcements
- Unlimited User Roles
- Unlimited Staff Members
- Canned Replies with Placeholders
- Assign Tickets to Agents
- Option to Show all Tickets or only Assigned (Roles)
- 3 Colors for Public Pages
- Generic User Login and Registration
- Login with Username and Email Address
- Social Login with Facebook, Google, and Twitter
- Google reCaptcha
- Secured Against XSS, SQL Injection and CSRF
- Timezone Adaptive According to Every User’s Setting
- Add User from Admin Panel
- Edit User, User Profile Settings
- Users List and Search with Different Filters
- Date and Time Formats
- Password Strength Setting
- Users Invite System
- Email Verification for Registration
- Send Email to Registered User
- Email Templates
- Translation Ready
- Backup Options
- Cookie Consent Popup
- Manage Active Sessions
- Remember me Option
- Reset Password
- Maintenance Mode
- Pages Management
- Supports SMTP
- Send Test Email
- Google Analytics
- Ajax Based
- Bootstrap 5 (Public Pages)
- Based on CodeIgniter 3
Requirements:
- Linux Hosting
- PHP Version 7.2+
- MySQL Database
- mod_rewrite
- mbstring
- GD Library
- cURL
- Mail and SMTP
- ZipArchive
