Description
Tradexpro – Knowledge Base Support System Addon
Tradexpro – Knowledge Base Support System Addon.
Tradexpro – Knowledge Base Support System Addon is a knowledge based support system with ticket system. With this module, customer can create support ticket. customer can also chat with admin. It has notification system. Knowledge base module is used to create documentation of exchange platform functionalities and Support module is used to create support tickets, via ticket system user can chat with admin regarding their ticket and can check their ticket status. If user face any problem to use the exchange platform then they can create a ticket to contact with admin to get help.
Tradexpro support system Key Features
Admin Panel
- KnowledgeBase & Support Dashboard
- Create KnowledgeBase Category
- Create KnowledgeBase Sub Category
- Create KnowledgeBase Article
- Create Support Category
- Create Support Project
- Get Ticket Response
- Create Ticket Response
- Site Settings
- Site Text Update
- Icon Settings
- Admin Real Time Chat
- Admin Real Time Notification
User Panel :
- KnowledgeBase Home Page
- KnowledgeBase Article List
- KnowledgeBase Article Details
- Support Dashboard
- Support Ticket List
- Can Create Ticket
- Can Conversation Against Ticket
- Search And Filter Ticket
- User Real Time Chat
- User Real Time Notification
