Description
Ticky – Support Ticketing System & Knowledge base
Ticky is a self-hosted Support Ticketing and Knowledge base System with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.
Features
- Tickets Management
- Knowledge Base Management
- Customers and Employees Management
- Categories Management
- Knowledge base rating
- Knowledge base friendly URLs
- Knowledge base search
- Receive Email notifications on each new Ticket or Ticket reply
- Auto assign Tickets to available agents
- Manage Saved replies to quickly answer common tickets
- Search for Customers, Articles, Tickets and categories for admins
- Professional Design
- Rich Text Editor with upload image support
- Easy Installation and update
- High Performance
- And much more…
Requirements
- PHP version >= 7.4.0
- OPENSSL enabled
- mysqlnd enabled
- PDO enabled
- mbstring enabled
- enizer enabled
- xml enabled
- ctype enabled
- fileinfo enabled
- json enabled
- zip enabled
- bcmath enabled
- GD_library enabled
- iconv enabled
- exif enabled
