Onpoint Helpdesk Ticketing Solution

Onpoint Helpdesk Ticketing Solution

Description

Onpoint Helpdesk Ticketing Solution

Onpoint is a simple helpdesk ticketing solution for organisations and institutions with limited support staffs. Onpoint is built with speed in mind, therefore it is made in a way that anyone can jump on a ticket to reply as long as they have the required permissions.

Features

  1. Create and manage tickets.
  2. Assign priorities to tickets.
  3. Attach various files(jpg, docx, pdf) when creating new tickets.
  4. Create and manage categories.
  5. Email notifications for new and updated tickets.
  6. Create and manage saved replies for quick response to tickets.
  7. Update site wide settings from the admin backend.
  8. Create and manage staff accounts as well as set permissions for individual accounts.

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 7 days if a new version is released. We free support within 7 days.

2. After the purchase is confirmed, download links will be available for 7 days. If a license is required, please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

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