Description
Customer Service Management module for Perfex CRM
Note: This is a module for Perfex CRM. Not a standalone script.
Brief description
Customer Service Management Module is a comprehensive suite of tools that businesses use to streamline and enhance their customer support operations. It serves as a centralized platform that lets companies manage customer inquiries, track interactions, and provide timely and personalized support across multiple customer service channels.
Module Features
- Dashboard
- SLAs:
- SLAs Management
- Violation Ticket Management
- KPIs:
- KPIs Management
- Violation Ticket Management
- Workflow Management
- Category Management
- Scanned Mail Management
- Tickets:
- Ticket Management
- Stage Management
- Ticket Workflow Management
- Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
- Ticket History
- Customer Related Information
- Settings:
- General Settings
- Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
- Email Template Management
- Support Term & Conditions
- Prefix Settings
- Client Portal:
- Dashboard
- Ticket Management
- Rating Management
